Loop Company is a digital payments company in the Kingdom of Saudi Arabia, committed to providing secure and innovative payment solutions to its customers.
\nBy accessing or using Loop\u2019s services, you acknowledge and agree to the practices described in this Privacy Notice.
\nIf you have any inquiries or need further information regarding our privacy practices, you may contact us using the details below.
\n________________________________________
\nContact Details
\nDepartment\/Team:
\nCybersecurity Department
\nAddress:
\n7071 Al Thumamah, Al Rabee District \u2013 Unit No. 7071, Riyadh 3672 \u2013 13315
\nPhone Number:
\n8001222228
\nEmail:
\ndataprotection@loop.sa
\nCommercial Registration or License:
\n7002793649
\nLast Updated:
\nThe Privacy Policy was updated on 01\/04\/2026
\n________________________________________
\n1. What is the purpose of this Privacy Notice?
\nThis Privacy Notice aims to inform you how Loop Company, as the controller of your personal data, collects, manages, protects, and processes your data.
\nThis notice applies to personal data collected through various service interactions, whether online or through in-person dealings. It covers data related to customers, business partners, and third-party suppliers. This policy applies to you whether you use Loop\u2019s e-wallet services as a consumer or a merchant, and also applies to any authorized person who accesses and manages a merchant wallet account and related services within Loop\u2019s electronic payment platform.
\nThis notice complies with the regulations set forth in the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, issued by Royal Decree No. (M\/19) dated 16\/09\/2021 and amended by Royal Decree No. (M\/148) dated 27\/03\/2023.
\n________________________________________
\n2. Who is the controller of your personal data?
\nLoop Company is the legal entity responsible for collecting, using, and protecting your personal data. As the data controller, the company determines the purposes and means of processing your personal data.
\n________________________________________
\n3. What personal data do we collect about you?
\nPersonal data is collected when you download the application, create an account, submit forms, enter information into designated fields, upload documents, or contact us.
\nA. From Customers:
\n\u2022\tPersonal Information:
\nFull name, date of birth, nationality, email address, phone number.
\n\u2022\tFinancial Information:
\nIBAN numbers, bank account details, wallet balance, and payment information such as billing records and transaction history.
\n\u2022\tTransaction Details:
\nPayment information and transaction records.
\n\u2022\tLocation Data:
\nGeographic locations collected for payment processing and fraud prevention.
\n\u2022\tOnline Interaction Data:
\nBrowsing history, preferences, and interactions with our digital platforms.
\n\u2022\tDevice Information:
\nTypes and specifications of devices used to access our services.
\n\u2022\tSurvey Responses and Feedback:
\nCustomer responses and feedback provided through surveys and feedback mechanisms.
\n\u2022\tSecurity Information:
\nCCTV recordings to ensure the safety and security of our premises and customers within company facilities.
\n\u2022\tCustomer Service Interaction Records:
\nDetails of interactions with customer service, including email correspondence and calls.
\n\u2022\tSocial Media Interactions:
\nData related to your interactions with our social media channels.
\nB. From Suppliers, Contractors, and Third Parties:
\n\u2022\tProfessional Information:
\nJob titles, roles within the organization, and professional qualifications.
\n\u2022\tFinancial Information:
\nFinancial transaction details and banking data.
\n\u2022\tLegal Data:
\nContracts, compliance documents, and other legal information.
\nC. Methods of Data Collection:
\nWe may collect the following personal information directly when you create or access a wallet:
\n\u2022\tIdentification and organizational data such as commercial registration, national ID, registration with the General Organization for Social Insurance (where applicable), tax numbers, and basic identification data of the merchant\u2019s authorized representative.
\n\u2022\tFinancial information such as bank account data and financial product data (available on the website).
\n\u2022\tTransaction and account-related data such as wallet account details and information you enter or provide when using the wallet.
\nAutomatically Collected Personal Data (Indirect Collection):
\nSome personal data is collected indirectly when interacting with the website or our digital channels. This may include:
\n\u2022\tDevice and Technical Information:
\nIP addresses, device type, operating system, and geolocation data for fraud prevention, session management, and service optimization.
\n\u2022\tUsage and Behavioral Information:
\nGenerated by analytics tools to improve customer experience.
\n\u2022\tCookies and Similar Technologies:
\nUsed to recognize your device and remember your preferences.
\n\u2022\tSystem Logs:
\nRecord actions within the application for security, monitoring, and troubleshooting.
\n\u2022\tData from Secure Integrations:
\nData received through secure integrations with approved government platforms (such as the National Information Center and Elm) for identity verification and maintaining accurate records.
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\n4. How do we use your personal data?
\nThe personal data we collect is used to support our business operations, enhance user experience, and ensure compliance with laws and regulations.
\nMain purposes include:
\n\u2022\tManaging business operations and processing payments.
\n\u2022\tCustomer service.
\n\u2022\tBusiness development and behavioral analysis.
\n\u2022\tAchieving operational efficiency and compliance.
\n\u2022\tEnhancing security and safety.
\n________________________________________
\n5. Legal bases for processing your data:
\nWe process your data based on:
\n\u2022\tConsent.
\n\u2022\tContractual necessity.
\n\u2022\tLegal obligation.
\n\u2022\tLegitimate interests.
\n________________________________________
\n6. How do we protect your personal data?
\nWe implement technical and organizational security measures to ensure your data is protected from unauthorized access, alteration, or misuse.
\n________________________________________
\n7. With whom do we share your data?
\nLoop shares your personal data with specific categories of recipients to facilitate business operations and comply with legal requirements.
\nThese include:
\n\u2022\tService providers and professional partners:
\nSuch as IT providers, cloud services, logistics partners, and professional firms such as financial auditors.
\n\u2022\tGovernment authorities and regulatory bodies:
\nTo meet legal obligations or respond to lawful requests.
\n\u2022\tFinancial institutions and payment processors:
\nTo process transactions and manage financial operations.
\nData Transfer to Third Parties:
\nWe ensure that data sharing with third parties is governed by agreements that protect privacy and comply with Loop\u2019s data protection standards.
\nWe may need to share data outside the Kingdom.
\nWhen transferring your personal data internationally, Loop takes the following precautions:
\nPersonal data may be shared outside the Kingdom of Saudi Arabia for providing our payment services and other purposes outlined in this Privacy Policy, provided that:
\n1.\tTransfers are conducted in accordance with applicable regulations; and
\n2.\tRecipients act as data processors or independent controllers.
\nIn such cases, we ensure an adequate level of protection and that all transfers are conducted lawfully. This includes reliance on adequacy decisions issued by the competent authority and the implementation of standard contractual clauses governing personal data transfers.
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\n8. How long do we retain your personal data?
\nLoop retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, in line with legal and regulatory requirements.
\nRetention criteria include:
\n\u2022\tOperational necessity: Data is retained as long as required to provide services and manage operations efficiently.
\n\u2022\tLegal compliance: Certain types of data are retained according to legal requirements.
\n\u2022\tMarketing and communications: Data is retained for marketing purposes until you request to stop receiving communications.
\nAfter the retention period ends, personal data is deleted or anonymized so it cannot be linked to any individual.
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\n9. How do we use cookies?
\nLoop uses cookies to improve your website experience, ensure functionality, and enhance services.
\nTypes of cookies used:
\n\u2022\tEssential cookies: To manage legal compliance and store your preferences.
\n\u2022\tPerformance cookies: To track website performance and improve experience.
\n\u2022\tAdvertising cookies: To support marketing efforts by delivering relevant ads.
\nManaging cookie preferences:
\nYou can manage cookie settings through your browser settings or via cookie settings available on our website.
\n________________________________________
\n10. What are your rights regarding your personal data?
\nLoop respects your rights and enables you to exercise them in accordance with the Personal Data Protection Law in Saudi Arabia.
\nYour rights include:
\n\u2022\tThe right to be informed.
\n\u2022\tThe right to access your personal data.
\n\u2022\tThe right to correct data.
\n\u2022\tThe right to request deletion.
\n\u2022\tThe right to withdraw consent (unless another legal basis applies).
\n\u2022\tThe right to lodge a complaint.
\n\u2022\tThe right to claim compensation for damages.
\nExercising your rights:
\nYou can contact us via email:
\ndataprotection@loop.sa
\nWe will respond within 30 days from the date of receiving the request.
\n________________________________________
\n11. What if you have questions or need more information?
\nFor more details about processing your personal data or exercising your rights, you may contact the Data Protection Officer at Loop:
\ndataprotection@loop.sa
\nSubmitting a complaint or objection:
\nIf you wish to file a complaint regarding how we handle your personal data, you may contact Loop at:
\nPhone: 8001222228
\nEmail: customercare@loop.sa
\nYou may also contact the Data Protection Office at:
\ndataprotection@loop.sa
\nYou can also contact the Saudi Central Bank (SAMA) through:
\nPhone: 8001256666
\nWebsite: https:\/\/e.sama.gov.sa\/
\n________________________________________
\n12. Changes to the Privacy Notice
\nLoop reserves the right to update or modify this Privacy Notice at any time to reflect changes in data processing practices, laws, or business operations.<\/p>\n","protected":false},"excerpt":{"rendered":"
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