Privacy Notice

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with Digital Payments Company Limited or its affiliated company. Digital Payments Company Limited and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising

You are not required to provide the personal information that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information Digital Payments Company (loop) may collect and how we may use it:

What personal information we collect

When you create a Digital Payments Company (loop) business account, download our mobile application or contact us, we may collect a variety of information, including your name, mailing address, phone number, email address, bank account information, company information, civil ID, contact preferences, and credit card information.

How we use your personal information

• The personal information we collect allows us to keep you posted on Digital Payments Company's latest service announcements, updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.
• We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
• We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Digital Payments Company' products, services, and customer communications.
• If you enter a contest, or similar promotion we may use the information you provide to administer those programs.
• Digital Payments Company generally uses personal information for the purposes of completing the necessary KYC “Know You Customer” proceeding as may be required by various regulators in order to complete your transaction with Digital Payments Company.

This may include the following purposes:

• Authorizing and processing your transactions, including effecting and administering money transfers and ensuring proper payment to the designated recipient of funds.
• Collecting amounts owing to us, and otherwise enforcing and collecting on your accounts or agreements with us.
• Monitoring and improving our mobile app, website and its content.
• Sending you information about our products and services of your interest.
• Meeting legal, regulatory, self-regulatory, risk management, fraud prevention and security requirements, which may include (among other measures) verifying the identity of the sender and recipient of funds and checking identities against money laundering, terrorist financing or similar watch lists established by regulatory agencies or similar bodies. For identity verification purposes, senders and recipients of money transfers may be required to produce valid identification or consent to verification by other means before releasing funds.
• Maintaining business and transaction records for reasonable periods, and generally managing and administering our business.
• Meeting insurance, audit and processing requirements.
• Otherwise with your consent or as permitted or required by law.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

The following are some examples of non-personal information that we collect and how we may use it:

• We may collect information such as occupation, language, zip code, area code, referrer URL, location, and the time zone where a Digital Payments Company service is used so that we can better understand customer behavior and improve our products, services, and advertising.
• We may collect information regarding customer activities on our website, online platform and from our application. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
• We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
• If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Digital Payments Company's website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel, tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Service Providers

Digital Payments Company shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Special cases

It may be necessary − by laws, legal processes, litigations, and/or requests from public and governmental authorities within or outside your country of residence − for Digital Payments Company to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

Retention of Personal Information

Digital Payments Company makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account using the Loop Wallet mobile app. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if Digital Payments Company is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

Third-Parties Sites and Services

Digital Payments Company's websites, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Privacy Questions

If you have any questions or concerns about Digital Payments Company’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us at customercare@loop.sa. All such communications are examined, and replies issued where appropriate as soon as possible.

Digital Payments Company may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Changes to this Privacy Policy

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy. Therefore, the user may wish to bookmark this page and/or periodically review this page to make sure the user has the latest version.